PAYMENT POLICY
All payments must be made upon registration via the TPCA Training Registration site using a credit card or purchase order (PO) number. If paying by check, payment for PO's is due within 30 days of registration unless the government entity provides written verification of intent to pay or a copy of the PO, which can be uploaded during registration. If payment for a PO is not received within 14 days prior to the class start date, the registration will be canceled.
CANCELLATION POLICY
Cancellations 30 Days or More Before Class Start Date: Participants will receive a full refund of the registration fee (minus a $50 administrative fee) if they cancel the current registration AND submit a Refund Request using the form available in the “Information Hub” section.
To Cancel the Current Registration: Go to “My Training” and select the class you wish to cancel. Click “Cancel Course”
Cancellations Less Than 30 Days Before Class Start Date: No refunds will be issued. However, substitutions are allowed, or participants may apply the registration fee toward a future class. Follow the Instructions for Swapping Classes found in the “Information Hub” section.
No-Show Policy: If the instructions above are NOT followed and the participant does not attend the class, the participant or their agency will be responsible for paying 100% of the registration fee if it has not already been paid.
For any questions or further assistance regarding our payment and cancellation policies, please reach out to us at:
📞 Phone: (512) 281-5400
📧 Email: training@texaspolicechiefs.org
