2026 Training Payment, Refund, & Cancellation Policies

Payment Policy

• All payments should be made at the time of registration through the TPCA Training Registration site using a credit card. 
• If a purchase order (PO) is required, payment by check is due within 30 days of registration or within 30 days after the class end date, whichever comes first.
• Important Non-Payment Consequences
  If payment for a purchase order (PO) is not received, the following actions may occur:
  • For full classes: If payment is not received at least 14 days prior to the class start date, the registration may be canceled to allow someone on the waiting list to register.
  • By the end of class: If payment has not been received by the last day of class, the registration may be canceled, and TCOLE credit will not be issued.
  • Past-due accounts: Agencies with an outstanding payment balance may have future course registration blocked until the training balance is paid in full.

Refund Policy

Accounting Year Close: Refund requests are subject to TPCA’s accounting year-end close, September 30th.
Once an accounting year has been closed, TPCA will not issue refunds for registration payments recorded in that prior accounting year. Participants are encouraged to submit eligible refund requests promptly.

Cancellation Policy

• Cancellations 30 Days or More Before Class Start Date
  • Full refund of the registration fee minus a $50 administrative fee.
  • You must cancel your current registration AND submit a Refund Request form (found in the  “Information Hub” section).
  • How to Cancel:
    1. Go to “My Training”
    2. Select the class you wish to cancel.
    3. Click Cancel Course.
• Cancellations Less Than 30 Days Before Class Start Date:
  • • • No refunds will be issued.
      • You may send a substitute participant or apply your registration fee toward a future class.
      • Follow the Instructions for Swapping Classes in the “Information Hub” section.
• No-Show Policy:
  If you do not follow the cancellation or substitution process and do not attend the class, you or your agency will be responsible for paying 100% of the registration fee (if not already been paid).
• TPCA Class Cancellation Policy (due to low attendance or un-foreseen instructor conflicts)
  If TPCA cancels a class, you may:
  • Request a full refund using the Refund Request form (within 30 days of class cancellation), or
  • Apply the registration fee toward the same class at a future date (follow the Instructions for Swapping Classes)

Host Complimentary Seat Policy

For any questions or further assistance regarding our payment and cancellation policies, please reach out to us at:
? Phone: (512) 281-5400
? Email: training@texaspolicechiefs.org