Payment Policy
- All payments must be made at the time of registration via the TPCA Training Registration site using a credit card or purchase order (PO) number.
- If paying by check, payment for POs is due within 30 days of registration unless the government entity provides:
- Written verification of intent to pay, or
- A copy of the PO (can be uploaded during registration).
Important: If payment for a PO is not received at least 14 days before the class start date, the registration will be canceled.
Cancellation Policy
- Cancellations 30 Days or More Before Class Start Date
- Full refund of the registration fee minus a $50 administrative fee.
- You must cancel your current registration AND submit a Refund Request form (found in the “Information Hub” section).
- How to Cancel:
- Go to “My Training”
- Select the class you wish to cancel.
- Click Cancel Course.
- Cancellations Less Than 30 Days Before Class Start Date:
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- No refunds will be issued.
- You may send a substitute participant or apply your registration fee toward a future class.
- Follow the Instructions for Swapping Classes in the “Information Hub” section.
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- No-Show Policy:
If you do not follow the cancellation or substitution process and do not attend the class, you or your agency will be responsible for paying 100% of the registration fee (if not already been paid). - TPCA Class Cancellation Policy (due to low attendance or un-foreseen instructor conflicts)
If TPCA cancels a class, you may:- Request a full refund using the Refund Request form (within 30 days of class cancellation), or
- Apply the registration fee toward the same class at a future date (follow the Instructions for Swapping Classes)
Host Complimentary Seat Policy
When an agency hosts a class, the number of complimentary seats is based on the total registered and paid participants:
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Fewer than 20 participants → Host agency receives 1 complimentary seat.
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20 or more participants → Host agency receives 2 complimentary seats.
For any questions or further assistance regarding our payment and cancellation policies, please reach out to us at:
📞 Phone: (512) 281-5400
📧 Email: training@texaspolicechiefs.org