Payment Policy
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All payments should be made at the time of registration through the TPCA Training Registration site using a credit card.
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If a purchase order (PO) is required, payment by check is due within 30 days of registration or within 30 days after the class end date, whichever comes first.
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Important Non-Payment ConsequencesIf payment for a purchase order (PO) is not received, the following actions may occur:
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For full classes: If payment is not received at least 14 days prior to the class start date, the registration may be canceled to allow someone on the waiting list to register.
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By the end of class: If payment has not been received by the last day of class, the registration may be canceled, and TCOLE credit will not be issued.
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Past-due accounts: Agencies with an outstanding payment balance may have future course registration blocked until the training balance is paid in full.
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Cancellation Policy
- Cancellations 30 Days or More Before Class Start Date
- Full refund of the registration fee minus a $50 administrative fee.
- You must cancel your current registration AND submit a Refund Request form (found in the “Information Hub” section).
- How to Cancel:
- Go to “My Training”
- Select the class you wish to cancel.
- Click Cancel Course.
- Cancellations Less Than 30 Days Before Class Start Date:
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- No refunds will be issued.
- You may send a substitute participant or apply your registration fee toward a future class.
- Follow the Instructions for Swapping Classes in the “Information Hub” section.
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- No-Show Policy:
If you do not follow the cancellation or substitution process and do not attend the class, you or your agency will be responsible for paying 100% of the registration fee (if not already been paid). - TPCA Class Cancellation Policy (due to low attendance or un-foreseen instructor conflicts)
If TPCA cancels a class, you may:- Request a full refund using the Refund Request form (within 30 days of class cancellation), or
- Apply the registration fee toward the same class at a future date (follow the Instructions for Swapping Classes)
Host Complimentary Seat Policy
When an agency hosts a class, the number of complimentary seats is based on the total registered and paid participants:
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Fewer than 20 participants → Host agency receives 1 complimentary seat.
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20 or more participants → Host agency receives 2 complimentary seats.
For any questions or further assistance regarding our payment and cancellation policies, please reach out to us at:
📞 Phone: (512) 281-5400
📧 Email: training@texaspolicechiefs.org