2025 Training Payment & Cancellation Policies

Payment Policy

• All payments should be made at the time of registration through the TPCA Training Registration site using a credit card. 
• If a purchase order (PO) is required, payment by check is due within 30 days of registration or within 30 days after the class end date, whichever comes first.
• Important Non-Payment Consequences
  If payment for a purchase order (PO) is not received, the following actions may occur:
  • For full classes: If payment is not received at least 14 days prior to the class start date, the registration may be canceled to allow someone on the waiting list to register.
  • By the end of class: If payment has not been received by the last day of class, the registration may be canceled, and TCOLE credit will not be issued.
  • Past-due accounts: Agencies with an outstanding payment balance may have future course registration blocked until the training balance is paid in full.

Cancellation Policy

• Cancellations 30 Days or More Before Class Start Date
  • Full refund of the registration fee minus a $50 administrative fee.
  • You must cancel your current registration AND submit a Refund Request form (found in the  “Information Hub” section).
  • How to Cancel:
    1. Go to “My Training”
    2. Select the class you wish to cancel.
    3. Click Cancel Course.
• Cancellations Less Than 30 Days Before Class Start Date:
  • • • No refunds will be issued.
      • You may send a substitute participant or apply your registration fee toward a future class.
      • Follow the Instructions for Swapping Classes in the “Information Hub” section.
• No-Show Policy:
  If you do not follow the cancellation or substitution process and do not attend the class, you or your agency will be responsible for paying 100% of the registration fee (if not already been paid).
• TPCA Class Cancellation Policy (due to low attendance or un-foreseen instructor conflicts)
  If TPCA cancels a class, you may:
  • Request a full refund using the Refund Request form (within 30 days of class cancellation), or
  • Apply the registration fee toward the same class at a future date (follow the Instructions for Swapping Classes)

Host Complimentary Seat Policy

For any questions or further assistance regarding our payment and cancellation policies, please reach out to us at:
📞 Phone: (512) 281-5400
📧 Email: training@texaspolicechiefs.org