Payment Policy
- All payments must be made at the time of registration via the TPCA Training Registration site using a credit card or purchase order (PO) number.
- If paying by check, payment for POs is due within 30 days of registration unless the government entity provides:
- Written verification of intent to pay, or
- A copy of the PO (can be uploaded during registration).
Important: If payment for a PO is not received at least 14 days before the class start date, the registration will be canceled.
Cancellation Policy
- Cancellations 30 Days or More Before Class Start Date
- Full refund of the registration fee minus a $50 administrative fee.
- You must cancel your current registration AND submit a Refund Request form (available in the “Information Hub” section).
- How to Cancel:
- Go to “My Training”
- Select the class you wish to cancel.
- Click Cancel Course.
- Cancellations Less Than 30 Days Before Class Start Date:
- No refunds will be issued.
- Substitutions are allowed, or you may apply your registration fee toward a future class.
- Follow the Instructions for Swapping Classes in the “Information Hub” section.
- No-Show Policy:
If you do not follow the cancellation or substitution process and do not attend the class, you or your agency will be responsible for paying 100% of the registration fee (if it has not already been paid).
For any questions or further assistance regarding our payment and cancellation policies, please reach out to us at:
📞 Phone: (512) 281-5400
📧 Email: training@texaspolicechiefs.org