Instructions for Swapping Classes

Swapping Classes applies to:

• The same individual transferring to the same class on a different date within the same calendar year.

• An agency replacing Employee A with Employee B for the same class type within the same calendar year.

• TPCA class cancellations giving an individual the choice to transfer to the same class at a future date within the same calendar year.

 

Important:

• Swaps are only allowed for the same class type.

• Class prices may change from year to year. If the same class is not available within the current calendar year, please contact us to discuss refund options.

• If you need to cancel one class and register for a different class type, this will be processed as a refund and a new registration.

• The Refund Request form is available in the  “Information Hub” section.

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Steps for Switching to a New Date or Swapping Participants Within the Same Agency

1. Log In:
   Log into the training account used for the original registration.
2. Cancel the Current Registration:
   • Go to “My Training” and select the class you wish to cancel.
   • Click “Cancel Course.”
3. Log In to the Attendee’s Account:
   Ensure you are logged into the account of the attendee who will attend the class.
4. Register for the New Class:
   • Complete the registration process as usual.
   • At checkout, select the PO payment option.
   • In the PO field, enter the 4-5 digit invoice/order number from the original registration.

   Note: If you DO NOT know the original order number, do not complete the transaction. Instead, email us at training@texaspolicechiefs.org to retrieve the order number.

5. Notify TPCA Training:
   After completing the new registration, email training@texaspolicechiefs.org with the new order number. This allows us to update the account and reconcile the payment details.

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For further assistance, please contact our team at training@texaspolicechiefs.org.