Instructions for Swapping Classes

Instructions for Swapping Classes

Swapping classes applies to:

1. The same individual transferring to the same class on a different date.
2. An agency substituting Employee A with Employee B for the same class type.

Important:

• Swaps can only be made for the same type of class.
• If you need to cancel one class and register for a different type of class, this must be processed as a refund and new registration. Refund request forms are available on our website under the “Information Hub” section.

---

Steps for Switching to a New Date or Swapping Participants Within the Same Agency

1. Log In:
   Log into the account used for the original registration.
2. Cancel the Current Registration:
   • Go to “My Training” and select the class you wish to cancel.
   • Click “Cancel Course.”
3. Log In to the Attendee’s Account:
   Ensure you are logged into the account of the attendee who will attend the class.
4. Register for the New Class:
   • Complete the registration process as usual.
   • At checkout, select the PO payment option.
   • In the PO field, enter the four-digit invoice number from the original registration.

   Note: If you DO NOT know the original order number, do not complete the transaction. Instead, email us at training@texaspolicechiefs.org to retrieve the order number.

5. Notify TPCA Training:
   After completing the new registration, email training@texaspolicechiefs.org with the new order number. This allows us to update the account and reconcile the payment details.

---

For further assistance, please contact our team at training@texaspolicechiefs.org.